Last updated: January 15, 2024
We are committed to providing high-quality AI background removal services to our users. If you are not satisfied with our services, we offer a fair and reasonable refund policy to ensure your rights are protected.
New users can request a full refund within 7 days of their first subscription if they are not satisfied with the service, without needing to provide a reason.
If technical issues on our end prevent normal service usage, we will provide appropriate refunds or service compensation.
In certain circumstances, we may provide proportional partial refunds.
Submit your request through customer service email, online support, or the refund request function in your account settings. Please provide your order number and reason for refund.
We will review your request within 1-2 business days and notify you of the review results via email.
After approval, the refund will be returned to your original payment account within 3-7 business days.
1-2 business days
3-7 business days
Bank processing time
In case of duplicate charges, we will process the refund immediately without waiting for the review period.
If you need to change your subscription plan, we will adjust the fees proportionally, refunding the difference or charging additional amounts as needed.
If your account is wrongfully suspended, after verification we will restore the account and compensate for the corresponding service time.
If you need to request a refund or have any questions about our refund policy, please contact us through the following method: